Contact JfamStory Support

Thank you for using the JfamStory URL Converter. This page explains how to contact us, what details help us respond faster, and what to expect after you reach out. We built the converter to be fast, private, and dependable, and the same philosophy guides how we handle support: keep communication simple, protect your privacy, and close the loop with practical answers.

How to Reach Us

The most reliable way to get in touch is email. We monitor the inbox throughout the week, triage messages by severity, and reply as soon as we have something useful to share—whether that’s a fix, a workaround, or a clear explanation.

Email: haekzzang@naver.com
Expected initial response window: typically within 24–48 hours. Responses may take a bit longer during weekends and holidays, but every inquiry receives a human review and a direct reply.

What You Can Ask

You can email us about anything related to the URL Converter and related pages in the JfamStory ecosystem. Here are common categories:

• How-to questions: Encoding vs. decoding, understanding percent-encoding, handling spaces vs. plus signs, composing safe query strings, or embedding URLs inside URLs.
• Bug reports: Problems with specific inputs, double-encoding artifacts, unexpected characters, or discrepancies across browsers.
• Feature requests: Batch conversion, short link helpers, URL-to-QR, language examples for various programming environments, or export options.
• Compatibility issues: Behavior differences across Chrome, Firefox, Edge, Safari, and mobile browsers, including older versions.
• Security and privacy inquiries: How local-only processing works, how we avoid sending data to servers, or how to report potential vulnerabilities responsibly.
• Partnership & integration ideas: Educational use, documentation linking, internal tool integrations, or embed scenarios.

Before You Email: Quick Checks

We’re happy to help, and a few quick checks often solve the issue immediately:

• Refresh and retry: Clear the page and try the action again. Occasionally a stale tab or cached script can cause odd behavior.
• Try another browser: If possible, confirm whether the same input behaves differently on a second browser or device. This helps us isolate environment factors.
• Confirm the mode: If you’re working with HTML form bodies, remember that spaces may appear as +. In generic URLs, use %20.
• Check for double-encoding: If you see %25 sequences, there may be a second encoding layer applied upstream. Decoding twice can reveal the original intent.
• Minimal example: Reduce your URL to the smallest form that still breaks. This makes it faster for us to reproduce and fix.

What to Include in Your Message (Faster Diagnosis)

A clear report saves back-and-forth and leads to faster fixes. If you can, please include:

• Sample input: A shortened or redacted URL that still reproduces the issue. Remove secrets, tokens, or personal data before sending.
• Expected vs. actual behavior: What you thought would happen, and what happened instead. Screenshots help when the difference is visual.
• Environment details: Browser (e.g., Chrome 125), device/OS (Windows 11, macOS, Android, iOS), and any extensions that might rewrite URLs.
• Steps to reproduce: A quick list like “Open page → paste URL → click Decode → output shows plus signs.”
• Frequency and scope: Is it intermittent or constant? Does it affect one input or many?

Response Targets & Priority

While we don’t promise formal SLAs for the free web tool, we do prioritize issues that block core functionality. As a guide:

• Priority 1 (Critical): The tool fails to load, conversion produces empty output for all users, or there’s a security issue with clear impact. We start investigating immediately and provide status updates until resolved.
• Priority 2 (High): A specific, common operation (like decoding a standard query string) stops working in one or more major browsers or platforms. We work toward a fix as soon as we confirm reproduction.
• Priority 3 (Normal): Intermittent issues, edge-case characters, or UX inconsistencies that don’t block core tasks. We group these into regular maintenance updates.
• Priority 4 (Enhancement): Feature requests, performance refinements, and documentation additions. We triage these based on impact, complexity, and how many users benefit.

Privacy Promise

Support shouldn’t require trading away your data. The JfamStory URL Converter operates entirely in your browser—your input never leaves your device while you use the tool. When you email us, we only see what you send, and we use it solely to answer your question or address your request. Do not include secrets, credentials, or personal identifiers in your examples. If you accidentally share sensitive information, let us know and we’ll delete the message as soon as possible. For an overview of our approach to data, refer to the Privacy page.

Security Contact & Responsible Disclosure

If you believe you’ve found a vulnerability, please email haekzzang@naver.com with the subject line “Security Disclosure.” To help us verify quickly, include a minimal proof-of-concept, environment details, and clear steps to reproduce. Please avoid public disclosure until we’ve had a reasonable chance to investigate and patch. We appreciate reports that follow non-destructive testing and respect other users’ data and experience.

Feature Requests: How We Evaluate

We love practical ideas grounded in real workflows. When you propose a feature, tell us the job you’re trying to get done and why current behavior falls short. For example:

• Batch conversion: “We prepare hundreds of tracking links per week and need consistent encoding with minimal manual steps.”
• URL-to-QR: “We ship physical inserts and need scannable codes for encoded links that won’t break on long UTM strings.”
• Language helpers: “Our team copies examples directly into code reviews and environment-specific samples reduce errors.”

When we weigh requests, we balance user impact, clarity of the problem, maintenance cost, and whether the feature keeps the tool fast and reliable for everyone.

Partnerships, Education, and Community

We welcome collaboration with educators, student groups, and communities that teach web fundamentals. If you’re writing tutorials or course materials, you’re free to reference the tool and link to it. If you’d like coordinated examples, localized content, or permissions to bundle screenshots, email us with your plan and timeline. For open communities—meetups, forums, or newsletters—we’re happy to supply short tips on safe encoding practices or common pitfalls (like double-encoding inner URLs).

Accessibility Support (a11y)

Accessible documentation and interfaces are important to us. If you rely on assistive technologies and run into friction, please tell us which screen reader, zoom level, or high-contrast mode you use and where the experience breaks. We prioritize fixes that improve clarity for everyone—keyboard navigation, identifiable focus states, and consistent labels. If you’re preparing accessible course materials that reference the tool, we can review your outline and suggest phrasing that aligns with the converter’s behavior.

Localization & Internationalization

URLs are global by nature. We aim to make the tool understandable regardless of your language or locale. If you’re interested in contributing translations for instructional copy or in validating non-ASCII examples (CJK, emoji, accented characters), send us a note. Correct explanations about UTF-8 bytes, percent-encoding, and contextual rules (path vs. query vs. fragment) are especially valuable to learners in multilingual environments.

Enterprise & Integration Inquiries

Some teams embed the converter into internal documentation or recommend it in onboarding guides. If you need guidance on best practices, policies, or want to validate your team’s URL-handling conventions, we can share a short checklist you can adapt. While the public tool remains free and browser-only, we’re open to discussing integration patterns, usage guidelines, and support boundaries so your developers and analysts have a consistent reference.

Troubleshooting Playbook (Self-Service)

When something looks off, this quick sequence resolves most issues:

1. Identify the context: Are you dealing with a full URL, a path segment, or a single parameter value? Choose the appropriate encoding scope.
2. Check for double work: If upstream code already encoded a value, encoding again will produce %25 artifacts. Decode once and inspect.
3. Spaces and plus signs: In generic URLs, spaces are %20. In form-encoded bodies, + represents a space; treat it accordingly.
4. Unescaped slashes: If a literal slash is part of a value (not a path boundary), encode it as %2F to avoid misinterpretation.
5. Unicode vigilance: Verify that your server and logs expect UTF-8; otherwise non-ASCII characters may render as mojibake.

Bug Report Template (Copy & Paste)

You can paste this into your email and fill it out:

• Subject: Bug: [Short description]
• Input: [Sample URL or value – redact secrets]
• Action: [Encode/Decode → any extra steps]
• Expected: [What you thought would happen]
• Actual: [What happened instead]
• Browser/OS: [e.g., Chrome 125 on macOS 14.5]
• Notes: [Screenshots, frequency, any patterns you noticed]

Feature Request Template (Copy & Paste)

This helps us understand the job to be done:

• Subject: Feature Request: [Short name]
• Problem: [What goes wrong without it?]
• Context: [Who uses it, how often, on what platforms?]
• Current workaround: [What you do today]
• Ideal outcome: [What success looks like]
• Examples: [Similar tools or screenshots that illustrate the idea]

Scope & Out-of-Scope

We focus on correctness, clarity, and privacy for URL conversion. We’re happy to explain standards and best practices, but we don’t review proprietary codebases, authenticate to external systems, or handle credentials. If your question involves sensitive environments, please provide a minimal, sanitized example that demonstrates the behavior without exposing internal details.

Roadmap Philosophy

We prioritize improvements that prevent common mistakes and preserve the tool’s performance. For example, surfacing clear examples for encodeURIComponent vs. encodeURI, or flagging risky constructs like mixed decoding rules, can help thousands of users avoid subtle bugs. We seldom ship “just because” features; every addition must keep the experience simple and predictable.

Release Notes & Changelogs

When we ship fixes or improvements, we summarize changes in plain language: what changed, why it matters, and whether you need to do anything. If your email sparked a fix, we’ll reference that in our reply so you know the loop is closed. If a change has side effects (for example, stricter adherence to a standard that may alter previously tolerated inputs), we’ll explain how to adjust.

If You Don’t Hear Back

Email delivery can be fickle. If you don’t receive a reply within three business days, check your spam folder and try again with a short note referencing your original subject. Including a different return address can also help in rare cases where a domain filter blocks the thread.

Thank You

Your messages make the tool better for everyone. Whether you’re a developer pushing a critical release, a marketer validating campaign links, a student learning how URLs really work, or an accessibility advocate ensuring clear language, we’re grateful for your time and care. Reach us anytime at haekzzang@naver.com—we read every note and respond with the same principles that shape the URL Converter itself: clarity, privacy, and reliability.

Finally, a quick reminder: when sharing examples, always redact sensitive information. Replace tokens with placeholders, trim payloads to the smallest reproducer, and avoid including anything that could identify an individual. This keeps your data safe and helps us focus on what matters—the precise behavior of URLs and the tools that make them easier to understand.